FAQs

GENERAL

1. What types of packaging products do you sell?
We stock a comprehensive range of packaging materials including corrugated boxes, postal boxes, bubble wrap, void fill, pallet wrap, grip seal bags, polythene bags, mailing bags, bubble-lined envelopes, padded envelopes, packing tape, and packing tools.

2. Do you offer bespoke/custom packaging solutions?
Yes, we do. We can source and supply non-stock items, manufacture custom-sized packaging, and print logos or designs on a wide range of products. We also provide free advice on the best packaging solutions for your business.

3. How do I request a quote for custom packaging?
Simply get in touch via our Contact page, email us at sales@acpackaging.co.uk, or call us on 0161 761 2168 and a member of our team will be happy to assist you.

4. Is there a minimum order quantity (MOQ) for bespoke packaging?
Yes, MOQs apply and vary depending on the product, size, and print requirements. We will always confirm the minimum quantity when we prepare a bespoke quotation for you.

5. Can I request samples before placing a full order?
Absolutely. We do our best to provide samples on request. There may be a small charge to cover postage and the cost of the item.

6. Do your prices include VAT?
No, all prices shown are exclusive of VAT at 20%.

7. Do you offer bulk discounts?
Yes. We offer competitive discounts for bulk purchases. Please get in touch with your requirements for a tailored quote.

8. Can I open a trade or credit account with you?
We offer trade and credit accounts to regular customers (subject to credit checks). Please contact us for more information on how to apply.

9. Where are you based? Can I collect my order?
We are based in Bury, Lancashire. Customers are welcome to collect orders from our warehouse or purchase from our trade counter. We recommend contacting us beforehand to ensure someone is available to assist you.

DELIVERY

10. What are your delivery charges?
We offer free delivery on orders over £60+VAT. For orders under this value, a standard charge of £8.99 applies. If ordering just one small, lightweight item like tape dispensers, please call us — we may be able to send them via Royal Mail or Evri at a reduced cost.

11. How long does delivery take?
We aim to deliver orders within 1–2 working days, depending on stock availability.

12. Do you deliver outside the UK?
No, we currently only deliver within the UK.

13. Can I choose a specific delivery date or time slot?
At the moment, this isn’t available via our website. However, if you're a local customer, we may be able to accommodate specific delivery times using our own vehicles — please get in touch to enquire.

14. Do you offer same-day or next-day delivery?
Yes, local orders can sometimes be delivered the same day upon request. Many stock items are dispatched the same day for next-day delivery, though this cannot always be guaranteed.

15. What should I do if my order hasn't arrived?
Please contact us as soon as possible and we’ll follow up with the carrier to track your delivery.

16. Can I collect my order from your warehouse?
Yes, collections are welcome from our Bury warehouse during normal working hours.

CUSTOMISATION & DESIGN

17. Can you print my logo or branding on packaging?
Yes, we can print on boxes, tape, mailing bags, labels, and more.

18. Do you manufacture packaging in-house?
Yes, we manufacture corrugated postal boxes in-house at our Bury facility.

19. What information do you need for a custom packaging design?
We’ll need the exact internal dimensions of the packaging in millimetres, a JPEG of your logo, and any additional text or images you want printing. For boxes, we’ll also need the box style (these can be found on the FEFCO website). If you're unsure, we’re happy to guide you through the process.

20. Can you help me with the layout or design?
Yes. Once we have your logo and product details, we’ll work closely with you to ensure the final design is practical, attractive, and functional.

ADDITIONAL SERVICES

21. What is your pre-packing service?
If you have unpacked products, for example a pallet of novelty mugs, we can supply the packaging, receive the products directly to us, and pre-pack each item before dispatching to you — all at a competitive rate.

22. Do you offer storage for customer stock?
Yes, we provide cost-effective storage solutions for both palletised and bulky stock at our warehouse.

23. Can you manage and ship my stock directly to my customers?
Not at the moment, but this is a service we hope to offer in the future. Please let us know if you'd be interested.

24. Do you offer packaging consultancy?
Yes, we offer free expert advice to help you choose the most suitable stock or bespoke packaging for your needs.

25. Can you help reduce packaging waste or improve sustainability?
Definitely. Many of our products are made from recycled materials and we offer solutions tailored to help your business become more sustainable and efficient with packaging.

ORDERS & PAYMENT

26. What payment methods do you accept?
We accept all major card payments online, cash or card in our warehouse shop, and BACS payments for telephone and email orders.

28. Can I make changes to my order after it’s placed?
If the order hasn’t been dispatched, yes. We're very flexible and happy to amend orders or swap products before they leave our warehouse.

29. Will I receive order confirmation and invoice documents?
Yes. You'll receive an order confirmation email and a dispatch notification. If you need a VAT invoice, please request it during checkout or email us after placing your order.

30. What should I do if my order is damaged or incorrect?
Please sign for any visibly damaged parcels as 'DAMAGED' or refuse delivery if necessary. If damage is minor and you choose to keep the item, let us know — we may be able to offer a partial refund or discount on a future order. For missing or incorrect items, contact us right away and we’ll resolve the issue as quickly as possible.